Refund policy

At Yalla Ward, we take pride in delivering fresh flowers, lush plants, and thoughtful gifts to your loved ones in Amman. Your satisfaction is our top priority, so here’s how our return and refund policy works:

. Flowers & Plants

  • Due to the nature of fresh flowers and live plants, we cannot accept returns.

  • If your order arrives damaged, wilted, or incorrect, please contact us within 24 hours with a photo.

  • We will replace the item or issue a full refund for the affected product.

. Refund Process

  • Refunds are processed to the original payment method within 10 business days after approval.

  • Replacement items will be delivered as soon as possible, depending on availability.

. How to Contact Us

  • WhatsApp / Phone: +962790492129

  • Email: Admin@yallawardjo.com

✨ Our Promise: We are committed to making sure your Yalla Ward experience is joyful and worry-free.